Frequently Asked Questions

Answers to the questions we hear the most!

17 articles in this collection
Written by Charlie Pinker and Emily Lamb

What support is available?

All the ways to get help with Dash!

Written by Charlie Pinker
Updated over a week ago

How do I manage my Dash subscription?

Learn about invoices, billing and payment

Written by Charlie Pinker
Updated over a week ago

How do I use Dash on mobile?

Learn about using Dash when out and about

Written by Emily Lamb
Updated over a week ago

What audio formats can Dash preview?

Written by Charlie Pinker
Updated over a week ago

How do I set my profile picture?

Written by Charlie Pinker
Updated over a week ago

Can I change my Dash subdomain?

Learn about how to change the URL of your Dash account

Written by Charlie Pinker
Updated over a week ago

Power User Tips

Learn some tips and tricks to become a true Dash master

Written by Charlie Pinker
Updated over a week ago

What Single Sign-on (SSO) Options Do You Support?

Find out what options you have to log in to Dash

Written by Charlie Pinker
Updated over a week ago

What browsers does Dash support?

Written by Charlie Pinker
Updated over a week ago

Product Comparisons

What's the difference between Dash and Asset Bank?

Learn about which of our leading Digital Asset Management products suits you best

Written by Charlie Pinker
Updated over a week ago

How does Dash compare to Flickr?

Learn about the differences in features between Dash and Flickr

Written by Charlie Pinker
Updated over a week ago

Troubleshooting

How to do a hard reload of Dash in your browser

Learn a common troubleshooting technique if you are having problems using Dash

Written by Charlie Pinker
Updated over a week ago

How to allow Dash through your firewall

Learn what domains to whitelist on your network to allow Dash to function correctly

Written by Charlie Pinker
Updated over a week ago

I'm having trouble uploading

Steps to help you if you are having upload problems

Written by Charlie Pinker
Updated over a week ago

Troubleshooting downloading assets

Find some tips on what to do if you are having trouble downloading from Dash

Written by Charlie Pinker
Updated over a week ago

I'm having trouble logging in or see the endless spinner on the home page

Things to try if you can't log in to Dash

Written by Charlie Pinker
Updated over a week ago

I'm having problems registering for a new Dash account

Learn how to resolve issues when trying to sign up for Dash

Written by Charlie Pinker
Updated over a week ago