When troubleshooting issues, we may ask you to send us your browser error logs.
There are two screenshots we'd like you to provide: the console log and the network log.
Please only send browser logs while you are experiencing the issue you are reporting.
To send us error logs, do the following:
In Chrome (Windows/Mac):
In Chrome (Windows/Mac):
To send us the console log:
Navigate to the page where you are experiencing the problem
Right-click anywhere on the page and select "Inspect"
In the new sidebar pane that appears, along the top choose "Console"
Send us a screenshot of the page showing the console log
To send us the network log:
Copy and paste the following into your URL bar: chrome://net-export/
Click "Start Logging to Disk"
Choose a save location for the file
Reload the page and try to recreate the issue
Click "Stop logging"
Send the saved file to us
In Safari (Mac)
In Safari (Mac)
To send us the console log:
First, enable the developer menu item if you haven't done so already:
Click the "Safari" menu item, then "Settings"
Click "Advanced"
Tick "Show Develop menu in menu bar"
Now view and screenshot the error logs as follows:
Navigate to the page where you are experiencing the problem
Click the "Develop" menu item, then "Show page source"
Clear the logs by clicking the trashcan icon on the far right
Choose "Errors", then send us a screenshot of any errors shown