When troubleshooting issues, we may ask you to send us your browser error logs. This article explains how to do this.
To send us error logs, do the following:
In Chrome (Windows/Mac):
In Chrome (Windows/Mac):
To send us your browser logs on a Mac, do the following:
Navigate to the page where you are experiencing the problem
Right-click anywhere on the page and select "Inspect"
In the new sidebar pane that appears, along the top choose "Console"
Click the circle with a line through it to clear the logs
Refresh the page
Once the page has loaded, in the sidebar choose "[x] errors" to filter the view to only show errors
Send us a screenshot of the page showing the console log
In Safari (Mac)
In Safari (Mac)
To send us your browser logs on a Mac, do the following:
First, enable the developer menu item if you haven't done so already:
Click the "Safari" menu item, then "Settings"
Click "Advanced"
Tick "Show Develop menu in menu bar"
Now view and screenshot the error logs as follows:
Navigate to the page where you are experiencing the problem
Click the "Develop" menu item, then "Show page source"
Clear the logs by clicking the trashcan icon on the far right
Refresh the page
Choose "Errors", then send us a screenshot of any errors shown