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How to take a screenshot

Learn how to send us a screenshot when troubleshooting

Updated over a year ago

Often when troubleshooting an issue, we'll ask you to send us a screenshot. This article lets you know how to do it.

To send us a screenshot, do the following:

On a Mac

To take a screenshot on a Mac, refer to this article on Apple's support page.

On Windows

To take a screenshot on Windows, refer to this article on Microsoft's support page for instructions on how to use the Snipping Tool.

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