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How to test Dash in a private window

Learn how to rule out browser issues affecting Dash

Updated over a week ago

If you are experiencing problems with Dash, a common troubleshooting step is to test again using a private browser window. Accessing Dash in private browser window rules out any issues caused by browser plugins and corrupted caches.

How to open a private browser window

If you are using Chrome

  1. On your computer, open Chrome.

  2. At the top right of your Chrome window, click the three dot menu icon at the top-right.

  3. Click "New incognito window".

  4. A new window appears. At the top corner, check for the Incognito icon

    Incognito

If these instructions don't work, please refer to Google's own instructions.

If you are using Safari

  1. In Safari on your Mac, click File > New Private Window.

  2. A private window will open, which has a dark Smart Search field with white text.

If these instructions don't work, please refer to Apple's own instructions.

If you are using Edge

  1. Open Microsoft Edge.

  2. Click the 'three dot' icon in the menubar.

  3. Click "New InPrivate window".

If these instructions don't work, please refer to Microsoft's own instructions.

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