If you are experiencing problems with Dash, a common troubleshooting step is to test again using a private browser window. Accessing Dash in private browser window rules out any issues caused by browser plugins and corrupted caches.
How to open a private browser window
If you are using Chrome
If you are using Chrome
On your computer, open Chrome.
At the top right of your Chrome window, click the three dot menu icon at the top-right.
Click "New incognito window".
A new window appears. At the top corner, check for the Incognito icon
If these instructions don't work, please refer to Google's own instructions.
If you are using Safari
If you are using Safari
In Safari on your Mac, click File > New Private Window.
A private window will open, which has a dark Smart Search field with white text.
If these instructions don't work, please refer to Apple's own instructions.
If you are using Edge
If you are using Edge
Open Microsoft Edge.
Click the 'three dot' icon in the menubar.
Click "New InPrivate window".
If these instructions don't work, please refer to Microsoft's own instructions.