If you have been experiencing problems using Dash, but have found that things work fine when using a private/incognito window, then you need to clear your Dash's cache, and perhaps your cookies.
What are 'cache' and 'cookies'?
Cache and cookies are used to store data that will improve your browsing experience, but they do it in different ways:
Think of cache as a temporary storage for elements from the website’s interface. It helps your browser to load them faster when you next visit the page, instead of re-downloading them again.
Cookies are used to store your personal preferences and information from the website. This includes things like your login sessions, items in your shopping cart, etc. This data allows a website to remember you and tailor your experience to your specific needs, but does not include your saved passwords, for example.
Clearing your browser's cache and cookies is the very first step to help you fix most website issues quickly.
In most cases it's not required to clear your entire browser cache - just clearing the cache and cookies for a specific site is enough, in this case it would be Dash.
If this does not help resolve your issue, please reach out to our team via the in-app chat - we will be happy to help!
How to clear your Dash's cache and cookies from your browser
In Google Chrome
In Google Chrome
On your computer, open Chrome and head into Dash.
On the right of the search bar, click on the 'switch' button > and select "Cookies and site data"
Click on "Manage on-device site data" and a new pop up window will open:
In the pop up, click on the bin symbols to delete your cache and cookie data for the particular websites:
If the above instructions don't match what you see, please refer directly to Google's own instructions for the most updated guidance.
In Microsoft Edge
In Microsoft Edge
On your computer, open Microsoft Edge and head into Dash.
Open the Developer Tools panel. To do so:
For Windows: Press F12 on your keyboard
For Mac: Command + Option + I
Alternatively, click the three-dot menu (top-right corner) > go to More tools > and select Developer tools.
In the Developer Tools panel, click the Application tab at the top. If you don’t see it, click the + (More options) icon to find it:
In the left-hand menu select Storage, and ensure the following options at the bottom are selected: Cookies, Local Storage, Cache Storage, and Session Storage.
Then click "Clear site data" - this clears all locally stored data for the specific website without affecting other sites:
Reload the website to apply the changes and fetch fresh content.