Your Dash subdomain is the custom word that sits before ".dash.app" in the URL. For example, in the follow URL, the subdomain is "brighton":
https://brighton.dash.app
You choose your subdomain when you first sign up for a Dash trial.
Can I change my Dash subdomain?
Yes! You can change your Dash subdomain to any text of your choosing (so long as the name isn't already taken).
What do I need to know?
Once you request a subdomain change, you'll need to bear in mind the following:
You'll need to let us know when you would like the change to be made. Normally this will be done within UK working hours.
It is advisable for your users not to be logged in while we make the change. Any logged in users will likely experience unpredictable results, and uploads and downloads will likely not be successful.
Will my share links still work?
Any links you've previously made, for example share links, public collection links, or just your own links to your Dash that you might have sent to people, will no longer work, as they'll be pointing to the old subdomain.
The shares themselves will still be available, but you'll need to change the subdomain in your existing links to the new one. Alternatively, once the subdomain has changed you can recreate new links and distribute them as you see fit.
Embed links will still continue to work after the subdomain change as these don't contain the subdomain.
I'm ready - how do I request my subdomain be changed?
The account owner (the person who either signed up for your account or who has been appointed in charge of your Dash) should get in touch via the in-app chat or via email and let us know:
What your current subdomain is
What new subdomain you would like
When you would like the change made
Confirmation you have advised, or will advise, your users about the change
Can I use a custom domain?
Unfortunately it is not possible to change the top-level domain / use a custom domain, e.g. the "dash.app" part of your Dash URL. If this is important to you, please feel free to vote for this in our Ideas Hub.