If you are experiencing problems with uploading or downloading, your networking might be blocking some of the Dash services. This typically can happen in corporate networks and company-provided VPNs where access to websites is restricted and managed by a central IT team.
For example, sometimes firewalls may be configured to block less common top-level domains such as ".app" that Dash uses.
Symptoms of firewall connectivity issues
If your network is blocking access to Dash, you may see any of the following errors:
"Your connection isn't private"
"There was a problem with your last upload"
How to resolve firewall connectivity issues
If you are experiencing these sorts of problems, please ask your IT team to "whitelist" the following Dash-owned domains:
*.dash.app
*.assetplatform.io
The following domains are also used by Dash, and some firewalls can block these, so if these are being blocked they too will need to be unblocked.
*.amazonaws.com
*.flagsmith.com
*.cloudfront.com
They will also need to make sure that the firewall is not blocking WebSockets (wss://) for the above domains.
Emails
Please ensure emails from the following domains are whitelisted to avoid them being marked as spam:
@dash.app
@chargebee.com
If you still have problems after doing this, please get in touch and we will be happy to help you resolve this.
Further information regarding LinkrUI
If you are having issues with LinkrUI, please ensure you have also disabled SLL inspection.