If you are experiencing problems with uploading or downloading, your networking might be blocking some of the Dash services. This typically can happen in corporate networks and company-provided VPNs where access to websites is restricted and managed by a central IT team.
For example, sometimes firewalls may be configured to block less common top-level domains such as ".app" that Dash uses.
Symptoms of firewall connectivity issues
If your network is blocking access to Dash, you may see any of the following errors:
"Your connection isn't private"
"There was a problem with your last upload"
How to resolve firewall connectivity issues
If you are experiencing these sorts of problems, please ask your IT team to "whitelist" the following domains:
*.dash.app
*.assetplatform.io
They will also need to make sure that the firewall is not blocking WebSockets (wss://) for the above domains.
Emails
Please ensure emails from the following domains are whitelisted to avoid them being marked as spam:
@dash.app
@chargebee.com
If you still have problems after doing this, please get in touch and we will be happy to help you resolve this.