⚠️ The following information relates to the Dash Digital Asset Management tool (dash.app). For cancelling other services like DoorDash, please contact those companies directly.
Nothing is permanent in life, so if you choose to move on from Dash, we'll help make the move as painless as possible.
This article answers the most common questions about cancelling a Dash account.
What is the cancellation notice period?
You can cancel your Dash subscription by giving us at least 1 days' notice in advance of your next renewal date.
If you are on a free trial, you don't need to give notice - your trial will automatically end after 14 days and your data will be deleted.
How do I give notice?
To give notice to cancel your Dash Digital Asset Management account, simply let us know using either the in-app chat, by email to help@dash.app, or by letting your Customer Success Manager know.
How do I get a copy of all my assets?
We can provide you with a full export of your Dash. Please refer to this article for more information.
Can I freeze my account?
If you want to temporarily place your subscription on hold, just get in touch and that is something we can usually help with. This can help during temporary periods where you aren't requiring Dash but know you'd like to use it in the future.
By suspending your account, you will:
Protect your Dash and its data from being deleted (which is what happens if you cancel)
Lose access to your Dash for the duration of the suspension
Just get in touch and we'll be happy to discuss a solution for you.