⚠️ The following information relates to the Dash Digital Asset Management tool (dash.app). For cancelling other services like DoorDash, please contact those companies directly.
Nothing is permanent in life, so if you choose to move on from Dash, we'll help make the move as painless as possible.
This article answers the most common questions about cancelling a Dash account.
What is the cancellation notice period?
The cancellation notice period is 30 days unless otherwise agreed during the sign-up process (e.g. if you signed a longer-term agreement).
How do I give notice?
To give notice to cancel your Dash Digital Asset Management account, simply let us know using either the in-app chat, by email to help@dash.app, or by letting your Customer Success Manager know.
How do I get a copy of all my assets?
We can provide you with a full export of your Dash. Please refer to this article for more information.
How does the invoicing work?
As your cancellation will likely fall mid-way through a billing cycle, our system will handle this.
Any previous invoices already issued remain due, even if they cover a period beyond your cancellation date.
Once the cancellation date is reached, our system will automatically issue you a credit for any fees paid for a period beyond this date.
If you have any questions or concerns about the invoicing, please contact our billing team on billing@dash.app
Can I freeze my account?
If you want to temporarily place your subscription on hold, just get in touch and that is something we can usually help with. This can help during temporary periods where you aren't requiring Dash but know you'd like to use it in the future.
By suspending your account, you will:
Protect your Dash and its data from being deleted (which is what happens if you cancel)
Lose access to your Dash for the duration of the suspension
Just get in touch and we'll be happy to discuss a solution for you.