This article answers our most commonly asked billing-related questions.
When do I get invoiced?
By default, our invoices are sent quarterly or monthly, depending on when you signed up.
If you would like to change your payment frequency, just get in touch using the in-app chat.
How can I pay my invoices?
Invoices can be paid using the following methods:
Using the payment link found in the invoice, and submitting your credit or debit card details. You can also choose to have these saved so that future invoices are paid automatically.
By bank transfer, using the details found at the bottom of the invoice.
My organisation uses Purchase Orders, is that ok?
Yes that's fine, just email the Purchase Order number to email@example.com.
How can I download my invoices or update my billing information?
Click below to visit our billing portal where you can:
View and update your billing your information
View your previous invoices
Only the primary billing contact can access the portal. You can tell who this by looking at the name directly underneath the "BILLED TO" text on any Dash invoice.
Can I change my subscription myself in Dash?
We don't currently offer in-app subscription management but it is on our roadmap!
How do I view my past invoices?
You can view your past invoices in our billing portal. View our article on managing your subscription to learn more.
What are your payment terms?
For manual invoices, payment terms are 30 days.
If you have added a payment card to your account, we will attempt payment as soon as the invoice is generated.
Why have I received two invoices for the same period?
You can sometimes receive two invoices for the same period if you've switched from manual to card-based billing. I.e. if you've added a payment card to your account. The reason for this is that manual billing is done in-arrears, but card billing is done at the point of invoice.
Often, an invoice is sent, and a month later (around the due date) the recipient clicks the link to pay, and at that time decides to add a payment card. Once our system notices there is a card on file, it will attempt collection of the latest issued invoice, which can result in two payments taking place in the same month.
Why have I been charged twice when I signed up?
When you sign up with a payment card, we take a 'test' payment from your card. Once successful, this is refunded and the actual charge is then taken. This is common practice for taking card payments and most banks handle this by hiding the test payment and refund, so you won't normally even see it.
However, some banks do show these test charges and it can look confusing. We don't have any control over how banks treat these charges, so if you have queries about this please contact your bank directly.
How do I change my billing contact?
Just ask the primary account or billing contact to contact us using the in-app chat and we'll be happy to change your details.
Can I have invoices sent to additional contact?
Yes, just get in touch via the in-app chat and we'll add any desired contacts to receive invoices as well.
My question isn't answered
If you have any questions at all about your Dash subscription, just email firstname.lastname@example.org or use the in-app chat and we'll be happy to help.