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Frequently Asked Questions
I'm having problems registering for a new Dash account
I'm having problems registering for a new Dash account

Learn how to resolve issues when trying to sign up for Dash

Charlie Pinker avatar
Written by Charlie Pinker
Updated over a week ago

If you have received an invite to join a Dash account, for example sent by your administrator, and are having problems, please refer below for some tips based on common issues.

You receive a "link expired" error when trying to register for a new account.

If this happens, try the following:

  1. Invitation links expire after 14 days. If the email is over 14 days old, please ask your administrator to re-invite you.

  2. Make sure the full registration link is being loaded into your browser. If in doubt, right-click the "Get Started" button, click "Copy link/URL" and paste the link into a supported browser. You can't copy the URL from one browser to another.

  3. Did you click "login with Google", fail to login and then pressed "Back" in the browser? If so, please try clicking the "Get Started" link in the email again.

You are unable to register using the Google sign-in button

You will only be able to sign up with Google if the email address that your administrator sent the invite to was a Google account. Please check what email address was invited and register using that email.

You receive an error "We were unable to sign you in with that account"

This error is usually caused when a user attempts to sign in with a method or email address that is different to their Dash account.

Please check the following:

  • Is the user trying to sign in with Microsoft/Google, where previously they have signed in with a username & password?

  • Is the user trying to sign in with a username & password, where previously they signed in with Microsoft/Google?

  • Is the user trying to sign in with an email address different to the one that the invitation was sent to?

If any of the above are true, please try and sign in either using the same method as before, or with the same email address as the invitation was sent to.

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