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Often when troubleshooting an issue, we'll ask you to send us a screenshot or screen recording. This article lets you know how to do it.

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To take a screenshot on a Mac, <a href="https://support.apple.com/en-gb/HT201361" rel="nofollow noopener noreferrer" target="_blank">refer to this article</a> on Apple's support page.

To take a screenshot on Windows, <a href="https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b" rel="nofollow noopener noreferrer" target="_blank">refer to this article</a> on Microsoft's support page for instructions on how to use the Snipping Tool.

To take a screen recording on a Mac, <a href="https://support.apple.com/en-gb/102618" rel="nofollow noopener noreferrer" target="_blank">refer to this article</a> on Apple's support page.

To take a screen recording on Windows, <a href="https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b" rel="nofollow noopener noreferrer" target="_blank">refer to this article</a> on Microsoft's support page for instructions on how to use the Snipping Tool.

Select the <b>Video snip</b> option within the tool.

Learn how to send us a screenshot or screen recording when troubleshooting.

How to take a screenshot or screen recording

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How to take a screenshot or screen recording

How to send a screenshot

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How to send a screen recording

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