⚠️ Note: This article is about cancelling a Dash Digital Asset Management subscription (dash.app). For other services, such as DoorDash, please contact those companies directly.
If you decide to leave Dash, we’ll help make the move as straightforward as possible.
To cancel your subscription or if would like to discuss your subscription before cancelling, contact us via our in-app chat, email help@dash.app or speak to your Customer Success Manager.
Frequently Asked Questions
What is the cancellation notice period?
You’ll need to give us at least 1 day's notice before your next renewal date. Your subscription will remain active until that date, when the cancellation takes effect.
If you have already received your invoice, your earliest cancellation will be on your next renewal date.
Can I change my mind after cancelling?
Yes. Please contact us via the in-app chat for help.
Do I need to cancel my free trial?
No. Your free trial automatically ends after fourteen days, so you don’t need to give us notice to cancel. Your trial data will then be deleted.
How do I get a copy of my assets and metadata?
You can request an asset export during the cancellation process. If you’re cancelling by contacting us, let us know that you’d like an export.
Your assets and metadata are exported separately. See How do we get our data if we decide to leave Dash? for guidance on getting a copy of both.
Can I temporarily put my subscription on hold?
If you don’t need Dash for a while but plan to return, contact us via the in-app chat. We can usually help arrange a temporary suspension.
During a suspension:
Your Dash and its data are protected from deletion
Your team cannot access Dash
Get in touch and we’ll discuss the options with you.