We support logging in using Multi-Factor Authentication / MFA (also known as two-factor authentication / 2FA).
What is MFA?
MFA means that users logging in to Dash have to authenticate themselves using two distinct steps:
Username and password
A verification code sent to them by Dash
This is an extra layer of security that helps ensure the user logging in is actually the real person who is entitled to use that account, and not just someone who has accessed their username and password.
How do I enable MFA?
Just ask your primary contact to send us a message and we will enable this for you behind the scenes. Once enabled, this will apply to all existing users in your Dash account and for all future users.
Setting up MFA
Once we have enabled MFA, all users will be prompted to set it up next time they attempt to log in to Dash. Users will see the following prompt after attempting to log in:
Log in to your Dash as normal
You will see the following prompt, asking you to set up Dash in an authenticator application and enter the code it generates, then click "Continue". See our FAQ below on where to obtain a MFA authenticator.
Once you enter the correct code, you'll be asked to save a copy of your backup code. This code will allow you to access your account in future if you ever lose access to your authenticator app, so save this somewhere safe.
Once saved, tick the box to confirm and press "Continue"
⚠️ Please remember to save your backup codes. If you do not do this and you lose access to your authenticator app, you will need to get in touch with us to have your MFA reset and you'll then need to set up MFA again.
Frequently Asked Questions
What authenticator app do I need to use?
You can use any authenticator app you choose. You likely have already used one or two on other websites, and you can add your Dash MFA to that app to keep your MFA codes in one place.
Here are some common free authenticator apps:
Some password manager apps contain their own built-in MFA authenticators, including:
Will users who log in using Google or Microsoft logins be required to set up MFA if I enable it on our account?
Yes - the MFA check applies to all users regardless of their login method, even if their social login method contains its own MFA steps
How do I disable MFA?
Contact us using the in-app chat and we can do this for you.
What happens if a user loses access to their authenticator app?
If a user loses access to their authenticator app, they can still log in using a backup code that they should have saved during the setup phase above.
What happens if a user loses access to their authenticator app and also does not have their backup codes?
In this situation, get in touch via the in-app chat and we will reset the user's MFA account. They will then need to set up MFA again from scratch.
Troubleshooting
The MFA code I entered is incorrect
Try a new code
Wait for the 30 second timer in your authentication app to expire and generate a new code, then try that new code.
Use your backup code
Click "Try another method"
Click "Recovery code"
Enter your recovery code (that you saved when you first set up your MFA account) and click "Continue"
Save the new recovery code, tick that you have safely recorded the code, and then click "Continue"
Contact us
Still can't login? Contact us using the in-app chat and we can reset your MFA access for your user, so you can set up your MFA access again.
I'd like to switch to a different MFA authenticator app
To switch to a different authenticator app, we'll need to disable your MFA login so you can set it up again from scratch using the new app. To do this, get in touch via the in-app chat and we can do this for you.