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Zapier Frequently Asked Questions & Troubleshooting
Zapier Frequently Asked Questions & Troubleshooting

A few tips and pointers to help you when using Zapier

Updated over a week ago

Can I upload assets to a specific sub-folder?

Yes! Here's how:

  1. Add a field update property to the zap

    1. Go to the "Set up action" step of your upload to Dash step

    2. Increment the number in the "How many fields do you want to update?" section

  2. Choose the field type to update

    1. Find the new field called "Which field do you want to update?"

    2. Click the drop-down on this field and choose "Folders"

  3. Enter the folder information

    1. Find the next field, called "What value do you wish to set?"

    2. Click the drop-down on this field

    3. Choose "Custom"

    4. Click back to the text field above, where it says "Enter text or insert data"

    5. Enter either the subfolder name or the full path to the subfolder (e.g. folder/subfolder/subfolderlvl2)
      If other folders in your Dash share the same name, you must use the full path so Dash knows which folder to upload to.

My image is being added to Dash as a grey thumbnail

If this happens, open the asset and look at the text in the "original file" section in the metadata sidebar. If this doesn't contain an extension (e.g. if it says "myfile" instead of "myfile.jpg"), then Zapier isn't sending through the file extension. You need to ensure that in your zap, in the "Original filename" includes the extension. If your source app isn't providing this, you might be able to extract it using the Format step. Get in touch and we can help you with this.

What do I use for "Original file name" in the action step?

The "Original file name" field in the Actions step is intended to refer to the actual filename, that will be created when the file is uploaded to Dash.

Usually, the Trigger application will output a field called filename, that you can use in the Actions step, but if it doesn't, you may need to build the filename. For example, in the "Original file name" field you could add something like [filename].[extension], if [filename] and [extension] are provided by the Trigger step.

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